Buyer protection — what's covered
Full list of covered scenarios and timelines.
Every purchase on CheapSubs is backed by our Buyer Protection guarantee.
Coverage period
30 days from the date of purchase.
Covered scenarios
| Scenario | Resolution |
|---|---|
| Credentials never delivered | Full refund or re-delivery within 24h |
| Credentials don't work on delivery | Replacement or full refund |
| Account revoked within subscription period | Pro-rata refund for remaining time |
| Wrong product delivered | Correct product or full refund |
| Significant quality discrepancy | Refund at our discretion |
How to claim
Open the order, click Message us about this order, and describe the issue. Our team responds within 1 hour during business hours (9 AM – 10 PM EST, 7 days a week).
Refund timeline
Not covered
Disputes
If you're not satisfied with our resolution, you can open a dispute with your card issuer. We respond to all chargebacks with evidence.