Trust & Safety

Buyer Protection

Every order is backed by our 2-week (14-day) warranty — no questions asked.

We hold your payment in escrow until your subscription access is confirmed working. If anything goes wrong within 14 days of delivery, you're covered for a replacement, compensation, or a refund, depending on the issue.

What's covered

✓Access credentials that never worked.
✓Access that stopped working within 14 days of purchase.
✓Wrong plan or service delivered.
✓Seller fails to deliver within the stated timeframe.

What's not covered

✗Accounts suspended because you violated the service's terms of use.
✗Voluntary cancellation after access has been confirmed working.
✗Disputes raised after 14 days from the delivery date.

How to claim a refund

1.Go to My Orders in your account.
2.Open the relevant order and click Open dispute.
3.Briefly describe the issue. Our team reviews disputes within 24 hours.
4.Once approved, the refund is returned to your original payment method or CheapSubs wallet instantly.

Need help?

If you can't resolve an issue through the order page, contact us via any support channel and we'll sort it out.