Your Account

Frequently asked questions

How do I change my email address?

Go to Account → Settings and update your email. You'll receive a confirmation link at the new address before the change takes effect.

I forgot my password.

On the sign-in page, click 'Forgot password' and enter your email. You'll receive a reset link within a few minutes.

How do I top up my wallet?

Go to Account → Wallet and choose an amount to add. Wallet funds can be used at checkout and are refunded there by default when a dispute is approved.

How do I turn off email notifications?

Go to Account → Notifications and toggle the email types you don't want. Note: order confirmation and refund emails cannot be disabled as they are transactional.

Can I delete my account?

Yes. Email cheapsubs@proton.me from your registered address with the subject 'Account deletion request'. We'll process it within 30 days in line with UK GDPR.

How do I view my order history?

All past orders are listed in Account → Orders, sorted by most recent.

Need something not listed here? Contact support →