Security
How to keep your account safe and what to do if something looks wrong.
Security best practices
Use a strong, unique password
Your CheapSubs password should be different from any other service. Use a password manager if possible — they generate and store strong passwords securely.
Watch out for phishing
CheapSubs will never ask for your password via email, Discord, or live chat. If you receive a message asking for your login details, do not respond — report it to us immediately.
Keep credentials private
Do not share the subscription credentials you receive with anyone else. This protects you legally and prevents your access from being revoked.
Review active sessions
If you suspect someone else has accessed your account, change your password immediately and contact support. We can terminate all other active sessions.
Verify email senders
All CheapSubs emails come from @cheapsubs.net addresses. Be sceptical of lookalike domains (e.g. cheap-subs.net, cheapsubs.co).
Frequently asked questions
- I think my account has been compromised. What should I do?
- Change your password immediately at Account → Settings, then contact support via in-app messaging or email. We can lock your account and review recent activity.
- Someone is impersonating CheapSubs on Discord/social media.
- Our only official Discord is discord.gg/pE9vRHCxfZ. Report fake accounts to us and to the relevant platform.
- Is CheapSubs PCI-compliant?
- Yes — card payments are processed by Stripe, which is PCI DSS Level 1 certified. CheapSubs never stores raw card numbers.
- How are my credentials stored?
- Subscription credentials are encrypted at rest using AES-256 and in transit using TLS 1.3. See our Safe Sharing page for full details.
Read more: Safe Sharing · Report a security issue